Would you like to get ready for the MB2-718: Microsoft Dynamics 365 for Customer Service exam? If yes, then this course is for you as it allows to learn and be prepared for the topics of this certification test. The candidates taking the exam prepare for the following topics and skills: managing entitlements and queues, implementing voice of the customer surveys and service management analysis, managing the Dynamics field service, managing the Unified Service Desk. The test contains questions about creating cases and managing them, managing the knowledge base, installing Microsoft Dynamics CRM Server, managing SLAs. The student s abilities and knowledge in performing service management analysis, implementing hosted controls, managing the Field Service mobile app are also tested. The video course covers the management of entitlements, service level agreements, and queues, which are much helpful in passing the exam with ease.
Microsoft Dynamics 365 for Customer Service is one of the essential focal points of Microsoft, and a great deal of development is occurring towards the enhancement of this item and the organizations that use Dynamics 365. If you are a service scheduler, a customer service manager, an administrator, an office manager, an executive, a partner, a sales operations manager, or consultant, the course must be interesting for you to demonstrate your understanding of the functionality of the application.
The course presupposes a fundamental prerequisite that is to have some essential information about Microsoft Office. In addition, the student ought to have the capacity to use a PC or a laptop, and utilize the Internet. Besides, the basic understanding of Microsoft Dynamics 365 is equally important.
In the event that you want to increase your knowledge in Microsoft Dynamics 365, this course will enable you to comprehend Customer Service of Dynamics 365 and get ready for the MB2-718 exam.
Passing the MB2-718 exam will lead you to the Microsoft certification, and you as a certificate holder will be able to earn a salary ranging from $87,500 to $154,800 on an annual basis.
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Free MB2-718 Exam Questions & Microsoft MB2-718 Dumps
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